GMP is here to serve you.
As Vermont opens up after the pandemic, we are here for you! We’re focused on helping customers who’ve fallen behind on their accounts get connected to financial assistance whether for your home or business.
We’ve been safely keeping the lights on for Vermonters throughout the pandemic, and the details about how we kept customers and employees safe during the pandemic are catalogued below.
Past Pandemic Precautionary Measures (Started March, 2020, Ended June 2021)
In keeping with public health official guidelines, we took precautionary measures to limit your exposure and that of our employees.
- Work from home. All employees who can work from home are doing so. That includes the vast majority of our office employees, and our field crews are also taking bucket trucks home and getting dispatched from home. We have worked hard over the years to put the technology in place to ensure that our team can work from any location so GMP can continue to provide great service to our customers.
- Limiting access to buildings. We are limiting public access to our facilities, including in downtown Rutland, during this outbreak to make sure we are doing all we can to curb possible exposure. We have asked customers to utilize payment drop boxes that are located outside our facilities in Colchester and Rutland and have provided information at those locations regarding how to get in touch with our customer service team if they need help. As always, we have many options for customers to pay their bills and communicate with us, including by phone and through online tools.
- Follow safety precautions. We’ve asked employees to follow recommended safety precautions including washing hands frequently, wiping surfaces and exercising “social distancing.” For our field crews, that includes any interactions with customers in the field. Our cleaning personnel are also increasing disinfecting protocols.
- Home if sick. We have told employees if they feel sick, are sick or have any concerns with exposure to any illness, to take care of themselves and to protect others by staying at home.
During Pandemic, Staying Informed
During the pandemic, we encouraged you to stay safe and informed by visiting the CDC (Centers for Disease Control and Prevention) website.
3.31.20 Rate Integration Paused for C&I Customers Due to COVID-19
3.30.20 PUC Order Granting Delay in Step 5 Rate Integration for Commercial & Industrial CustomersDownload