During major storm events or other times when there is a high volume of outages, the estimated time of restoration (ETR) may not immediately be available when the outage is reported.
When an ETR becomes available, you will automatically receive a text message with that information.It is important to remember that we attempt to estimate the time of restoration to allow you to plan and safely await restoration, but ETR is only an estimate.
We may have to update the estimate based on a number of factors, such as evaluation of damage from an onsite crew, changing weather conditions, additional problems that occur or any specialty crews or equipment needed for repairs once the damage is assessed. We do our best to keep you aware of updated information.