Scammers Demanding Personal Info and Payment While Threatening Immediate Disconnection
COLCHESTER, Vt. – Green Mountain Power (GMP) is warning customers about a rise in scam calls, after dozens of reports today. The scammers are claiming to be from GMP and threatening to cut off power within just 30 minutes if you don’t pay immediately. GMP would never do that. If you receive a call like that, just hang up – it is a scam.
“We got flooded with calls starting this afternoon – customers alerting us, and wanting to let other customers know that a scammer is calling Vermonters,” said Mary Morris, Manager of Customer Care for Green Mountain Power. “GMP does not threaten immediate shut off, or demand immediate payment by credit card or pre-paid cards. If someone does this – it is a scam,” she said.
These calls are not from Green Mountain Power. If you get a call like this you should hang up. Also remember:
- Do not provide payment or personal information
- Do not engage with the caller
- Do not call back that number
- Call GMP Customer Service at 888-835-4672 to report the call, and any details about it, like the number it came from, the caller’s name, and what the caller said
Customers are also encouraged to report this scam to the Vermont Attorney General’s Consumer Assistance Program at 800-649-2424 (in state) or 802-656-3183 or online.
About Green Mountain Power
Green Mountain Power (GMP) serves approximately 265,000 residential and business customers in Vermont and is partnering with them to improve lives and transform communities. GMP is focused on a new way of doing business to meet the needs of customers with integrated energy services that help people use less energy and save money, while continuing to generate clean, cost-effective and reliable power in Vermont. GMP earned a spot on Fast Company’s Most Innovative Companies in the World list three years in a row (2017, 2018, 2019). GMP is the first utility in the world to get a B Corp certification, meeting rigorous social, environmental, accountability and transparency standards and committing to use business as a force for good. J.D. Power’s 2018 rankings put GMP among top utilities for customer satisfaction.
Kristin Kelly, Green Mountain Power